Help Desk Wiki

Help Desk Wiki » FAQs » ResearchComputing

Research Computing

  • Please note that we have an internal wiki that can be found here.

Gator Box

GatorBox Information

Common Account Issues

Common Account Questions

Requesting an Account

Requesting an account is a simple process. Please go to and submit an Account Request. Research Computing accounts are organized by group with faculty members as sponsors. When we receive your account request, we will contact your named sponsor to verify that he or she is willing to sponsor you. Upon receiving your sponsorís approval, the account will be created and you will receive an email with the information you need to access Research Computing facilities. The process generally takes less than 24 hours but may be delayed if we do not receive a quick response from your sponsor.

Sponsors requesting accounts will have their accounts created automatically once verified that they are faculty members. You will receive all correspondence about your account via email at the email address you give to us on the request form. Back to the top

Getting Started

NOTE: If you are using UF's Visitor Wireless, you will not be able to login to our systems using SSH. You will need to arrange for access using some other network.

Linux / Unix

Open a terminal and run ssh <YOUR_USERNAME> where <YOUR_USERNAME> is your Research Computing username, which was sent to you when you got your Research Computing account.

The command ssh <YOUR_USERNAME> is what you would type in at a command prompt on your system. After this, it asks you for a password, which you type in. After that, you are logged in and ready to work. As a concrete example, if your Research Computing username is "smith", you would use the command ssh to log into the Research Computing.


Microsoft Windows does not come with a built-in SSH client. You have to download a client from the web. We recommend the following software:

SSH client - Putty
  • configuration instructions for UFRC here
Graphical file transfer clients:


For Mac OS users, the connection instructions are very similar to those for Linux/Unix users.

Terminal, the terminal emulation application under Mac OS is located in Applications/Utilities. Both Filezilla and Cyberduck are available for Mac OS if you prefer a graphical interface for transferring files.

Back to the top

Change my Password

To Change your password you must go to Change Password You will have to log in with your current password to be able to change your password. If you do not know your current password. please see>> Forgot my Password

Back to the top

Forgot my Password

To reset your password you must go to Reset Password This form will send you an automatic email to the email address on file. If you have had a change of email address you must submit a ticket for your email address to be changed.

Back to the top

What software is already installed on the Hi Per Gator??

To view a complete list of the software we already have installed you can go here

If there is additional software that you need to have installed please submit a request for a software install. Please see >> How to request Software install

Back to the top

How to request a software install?

You will need to open Research Computing General Checklist. Fill out all necessary information. Also include

  1. Faculty Sponsor
  2. Type of software
  3. Web address for software download or software companies page
  4. Is this a freeware software?
  5. Any additional information as to why this is needed for your research project

After the information is gathered, the request must be sent to the Research Computing Queue.

Back to the top

Training Information

If someone is requesting additional information on training available or who to contact for training, please direct them to our training site

If they need additional help and are requesting a session for a team, please fill out Research Computing General Checklist and assign to RC Queue for follow up with the persons in charge of training. You must include what they specifically need assistance with.

Back to the top

Using Pu TTY for SSH?

Getting Putty - You can get Pu TTY from the following website - PuTTY Installation

Setting up X11 Forwarding in Pu TTY

  1. Start up Pu TTY normally, where you will be presented with a Pu TTY Configuration screen
  2. Enter the hostname (e.g. in the Host Name block, and enter a name for the connection in the Saved Sessions block.
  3. Expand the Connection line on the left hand menu.
  4. Expand the SSH line under Connection
  5. Select X11 under SSH
  6. Check Enable X11 Forwarding in the box on the right.
  7. Select Session on the left hand menu again.
  8. Click on the Save button on the right. Your session settings are now saved with the name of the connection you specified.
  9. Click on Open to start the session.

To test if there is an X11 session working with proper tunneling, start up xterm in the session and see if a new xterm session starts. You need to have an Xming server installed and running on your Windows for xterm to work.

Back to the top

Employee LoginViewPrintTalk


Contact Us

Web: UF Computing Help Desk
Walk-in: HUB 132
Phone: (352) 392-HELP (4357)

Ask A Question

Submit a Question


eLearning Support, Application Support Center


Help Desk Wiki, FAQ, Online Handouts, What's my UFID?

System Alerts

UF IT Dashboard Alerts (myUFL, Email, Network, etc)