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Im Not Receiving My Gator Link Email

Q: Iím not receiving my Gator Link email.

A: If you are unable to receive emails within the web client, please ensure that you have not exceeded your quota:

  • Gator Cloud: 50 GB
  • Webmail: 1 GB
  • UF Exchange: Departmentally managed

If you are not receiving certain emails, it is recommended that you contact the UF Computing Help Desk for further investigation.

If this is the first time using your email software and you are not successful, carefully recheck your email settings. Ensure that the username and email address are typed in lower case letters and that the password is correct. An easy check is to see if you are able to log into http://login.ufl.edu or http://my.ufl.edu using the same credentials.

If this is an IMAP configuration, you can also verify the incoming settings as:

  • Incoming Mail Server: imap.ufl.edu
  • Incoming Encryption: SSL
  • Incoming Port: 993

If you are not able to open a web browser and browse the web after connecting to the Internet, the problem may be a connectivity problem rather than an email problem. You should check the status of your account for the following possible problems that effect email:

  • An expired password
  • An expired account
  • Mailbox does not exist
  • Email is being forwarded elsewhere
  • Exceeded mailbox quota

You can check the status of the account by connecting to the myUFL web page . Click Main Menu > My Account > Change My Password. You will be able to see if your password has expired - if so, you can change your password here.

For further assistance, you can contact the UF Computing Help Desk.


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