From Help Desk Wiki

FAQs: E-Learning

e-Learning FAQs for Students

  • Please note that assistance for faculty can be found here.


General e-Learning Questions


e-Learning in Canvas


General e-Learning Questions

I'm a UF Online student. Is my course in e-Learning?

If you are a student through UF Online, your course should be in Canvas. You can access your course directly through ufl.instructure.com, or you can login from elearning.ufl.edu> Canvas login. If for some reason you cannot find your course, please give us a call at 352-392-4357.

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Where do I go to get help with e-Learning?

If you don't find the answer to your question in these FAQs, please call the Help Desk at 352-392-4357 anytime during Help Desk hours, or email helpdesk@ufl.edu. If you use email, write from your gatorlink@ufl.edu email address, or include your UFID and/or Gator Link username (NOT your password!) in the body of the email. Provide complete information regarding the course and content to which you are referring. Someone will get back with you as soon as possible.

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What are the computer requirements for using UF's e-Learning systems?

If you have a compatible browser (check here) and internet connection (preferably a broadband connection such as DSL or cable), you should have no problem connecting to and using e-Learning.

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Why don't I see my course in e-Learning?

There could be a couple of reasons why you don't see your course in e-Learning.

If you are still unable to find your course, and none of these circumstances apply, please contact the Help Desk at 352-392-HELP(4357).

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What do I do if I encounter problems while taking a quiz?

It is recommended that you take online assessments during Help Desk hours whenever possible. If you have a problem while taking an Assessment, log out and log back in as quickly as possible. If the assessment is timed, the timer will continue to run while you are logged out. If you still encounter difficulties, take a screen shot of the problem so the Help Desk can investigate and you will have proof of the problem for your Instructor. Call the Help Desk (352-392-4357) immediately.

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What are the best practices for taking online tests?

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Can't find an answer to your question?

Contact the UF Computing Help Desk for assistance http://helpdesk.ufl.edu/

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e-Learning in Canvas

How do I login to e-Learning in Canvas?

Open your Internet browser and navigate to http://elearning.ufl.edu

NOTE: If you are going to create a bookmark for e-learning login, please bookmark http://elearning.ufl.edu, not the actual login page or the "User Dashboard" page once you are in e-Learning in Canvas.

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What if I drop/add a course?

Your Canvas courses will be automatically updated with the change, but it doesn't happen instantaneously. It could take several hours to see the change.

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Retrieved from https://kb.helpdesk.ufl.edu/FAQs/E-Learning
Page last modified on May 25, 2016, at 01:27 PM